Sales order processing and office administration activities provide potential for lead time and productivity improvement. Though less visible than on the shop floor, waste and inefficiencies in these areas result in delayed response times, poor customer service and quality issues.
Lean Office harnesses the experience of employees by using value stream mapping techniques to identify inefficiencies, delays and barriers to flow in the office environment. These wastes are addressed through employee teams utilising lean tools and techniques to implement the improvement and deliver results.
Typical benefits from Lean Office include reduced quality issues, improved information flow and communication, improvement in productivity, reduced lead time and improved customer satisfaction.
For more information on creating a lean office, please contact Colin Copeland - firstname.lastname@example.org